This privacy policy relates to your use of our website, www.shopbuzzbox,com only.
Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

We also collect personal information about you from other sources as follows:

• Your name and contact information from social media channels you use to contact us
• Browsing activity on our social media channels

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

• your name, address and contact details
• date of birth
• bank account and payment details
• details of any feedback you give us by phone, email, post or via social media
• information about the services we provide to you
• your account details, such as username, login details

We use this personal information to:

• create and manage your account with us
• verify your identity
• provide goods and services to you
• customise our website and its content to your particular preferences
• notify you of any changes to our website or to our services that may affect you
• improve our services

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

• consent: where you have given us clear consent for us to process your personal information for a specific purpose
• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
• vital interests: where our use of your personal information is necessary to protect you or someone else’s life
• public interest: where our use of your personal information is necessary for us to perform a task in the public interest, or for national security or for our official functions, and the task or function has a clear basis in law
• economic or financial interests:  where our use of your personal information is necessary for protection of economic or financial interests of the state.
• legitimate interests: for our legitimate interests or those of a third party.

A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

We routinely share your contact details with our marketing and advertising partners. For a list of partners, please contact us and we will be happy to share this with you.

This data sharing enables us to deliver you meaningful content based on your interests and notifications of your purchases directly to you. We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

We require you to provide name, contact number, delivery address and bank details to enable us to fulfill the orders you have placed. For any other purposes, we will inform you at the point of collecting information from you, whether you are required to provide the information to us.

We handle your personal information with the utmost care and ensure that your details are secure with us at all times.

A cookie is a small text file which is placed onto your device (e.g., computer, smartphone or other electronic device) when you use our website. We use cookies, pixel tag and similar technologies on our website. These technologies help us recognize you and your device and store information about your preferences and past actions. You have the option to disable the use of cookies and similar tools when we will request your consent before placing them. 

We would like to send you information about BuzzBox products and services and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We would also like to share your information with select Marketing and Advertising partners working on our behalf, so that they may send you information about our and their products and services, depending on what you agree with us.

We will only ask whether you would like us [and other businesses] to send you marketing messages when you tick the relevant boxes when you register and complete the online order form for the first time.  

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

• contacting us at team@buzzbox.ae
• using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
• updating your marketing preferences on our subscription page

It may take up to 5-7 days for this to take place. For more information on your rights in relation to marketing, see ‘Your rights’ below.

Under the Data Protection Laws of the United Arab Emirates, you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws

If you would like to exercise any of those rights, please:

• Email or call to team@buzzbox.ae / +971 555 469 460
• let us have enough information to identify you e.g. your user name, contact, payment information etc.  
• et us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates [including any account or reference numbers, if you have them]
  

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

This website privacy policy was published on 01-01-2025 and last updated on 01-01-2024.

We may change this website privacy policy from time to time, when we do we will inform you via your email provided to us.